FAQ's

What is your WhatsApp number?

You can reach us on WhatsApp at +1 437-967-8674. Our team is available to help you with order inquiries, pickup arrangements, and any other questions you may have. We typically respond within a few hours during business hours.

How do I arrange pickup at your locations?

To arrange pickup at one of our locations, simply place your order online and select the pickup option at checkout. You'll receive a confirmation email with your order details and the pickup location address. You can also contact us via WhatsApp to confirm your pickup time and location.

When can I pick up my order?

Pickup times vary by location. Most orders are ready for pickup within 24-48 hours of placement. You'll receive a notification when your order is ready. Please check your confirmation email for specific pickup hours at your chosen location, or contact us via WhatsApp to arrange a convenient time.

Do I need to contact you before coming to pick up?

While not always required, we recommend contacting us via WhatsApp before pickup to confirm that your order is ready and to let us know your estimated arrival time. This helps us ensure your order is prepared and waiting for you. You can reach us at +1 437-967-8674.

How long will the order arrive?

The time frame of order delivery is divided into two parts:

●Processing time: 1-2 business days

●Shipping time: 3-8 business days (excluding weekends and holidays).

Breast Pump 

How to dissemble the breast pump? 

1. Separate pump motor from main body.
2. Detach flange from milk collector.
3. Separate linker from milk collector.
4. Disassemble the linker.

Can I breastfeed on one side and pump on the other? 

Yes. The all-in-one design of the Wearable Breast Pump makes it so you can pump while you breastfeed your baby because there are no external cords, tubes, or dangling bottles to get in the way.

Can I move around while I pump? 

Absolutely! The Wearable Breast Pump lets you move how you want to while you pump. The Wearable Breast Pump tucks into your bra so you can pump while you walk, multi-task, lean back, or relax. This makes everyday things like making breakfast or playing with your toddler totally doable. What you do while you pump is finally up to you.

How to clean breast pump accessories?

*For best sterilization, please clean and disinfect the pump before the first use.

It is a non-sterile product. Before cleaning and disinfection, please remove all accessories.

*Non-washable parts: The pump motor contains electronics that should be kept dry. A clean, damp cloth can be used to clean the pump motor. Any other cleaning method will be classed as misuse under the warranty.

Washable parts:
Valve/Linker/Diaphragm/Flange/Milk Collector

Supplies needed:
・Mild dish soap
・Clean dishcloth or soft brush
・Clean wash basin
・Clean water

Warning: Breast pumps are personal care items intended for a single user only and should never be rented or shared. Separate and wash all parts that come in contact with breast and breast milk immediately after use to avoid breast milk residue and prevent bacteria growth.

1. Rinse all separated parts that come in contact with breast and breast milk in 25-30 °C (77-86 °F) water to remove breast milk residue.

2. Once rinsed, parts that have touched the breast or breast milk should be placed in a clean wash basin used only for washing infant feeding equipment.

・Soak all washable parts in 40-60 °C (104-140 °F), soapy water for 3~5 minutes.
・Wash each part with a clean dishcloth or soft brush.
・Rinse all separated parts with clear water.

3. Place parts on a clean surface or towel.

・Allow all parts to air dry.
・Store dry parts in a clean, cool place when not in use.
・Do not store wet or damp parts.

Caution: Only use drinking-quality water for cleaning.

No suction?

Here are some of the solutions they provide, please check:

Step 1: If you are experiencing low suction, first check the valves and membranes: Separate the membranes from the valves. Inspect the valves and membranes for damage, including cracks, chips, holes, or tears, and make sure the pieces fit snugly and lie flat. If a part is damaged, discontinue use and purchase a replacement.

Please reassemble after checking

Step 2. Please check whether the flange size is appropriate. Not getting any milk when pumping is very often a sign of bad shield fit or positioning.

Step 3. please try to adjust the models and suction levels. and before milking, warm the breast with a hot towel, massage to stimulate the areola, so that the breast is completely unblocked.

Pain?

About this problem, The first step is to check whether the flange size is appropriate. If the flange is too large or too small, it will cause pain.

And then please try to adjust the models and suction levels. and before milking, warm the breast with a hot towel, massage to stimulate the areola, so that the breast is completely unblocked.